FAQ

Use the search bar or topic buttons below to locate what you’re looking for quickly. More questions about the GEST Service Call System? Contact the GEST team at info@my-gest.com or reach out to one of our team members.


GEST GENERAL:
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A complete GEST Service Call System is made up of the GEST button, wireless charger, phone with the GEST App (or other hospitality management system) and WiFi network. You can opt to use our Cloud server to manage calls when you have internet or a local mini-server to run the system autonomously.
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No. The buttons can run over the existing WiFi network. Simply connect the buttons through the app, and you are ready to go. If you are using our cloud server, you won't need the GEST local mini-server.
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Touch the button for a few seconds longer than usual until the button turns red. A sound will confirm, and the button will start pulsing red.
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Go to the menu - Buttons. The buttons added to your system will appear here. Press Edit to change the name of each button.
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Go to menu – Buttons. The buttons already added to your system will appear here. Swipe to the left at the selected button to delete it out of your system.
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Each GEST button is a bespoke innovation in high-end service. Contact the GEST sales team to discuss pricing at info@my-gest.com.
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This depends on the type of button and customisation. Contact the GEST sales team to discuss specific delivery times at info@my-gest.com.
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Yes. Customisation options for the GEST Service Call Button are - almost - endless. Each client is offered an exclusive choice of materials to work with, including gold, high-quality leather, diamonds. Download the GEST brochure for more detailed information on customisation options.
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Yes. The GEST button offers the option of engraving into the ring or the glass of the product, allowing clients to brand their service call button easily.
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The standard warranty is one year, which can be extended. For further details regarding the GEST Service Call System’s product support, contact the sales team at info@my-gest.com.
GEST BUTTON:
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Insert the provided pin into the ON/OFF protrusion on the underside of the button. Hold for 1 second, then release the pin.
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Insert the provided pin into the ON/OFF protrusion on the underside of the button for 7 seconds. The button will start spinning purple and continue to reset.
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This means the GEST button is resetting. This can happen when accidentally pressing the ON/OFF button for too long. Add the button to your system again via the App.
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This means the GEST button can’t reach the GEST server. This can be due to a disturbance in the WiFi. Add the button to the system again and check the WiFi and network settings. Find the instructions for adding a button to the system in the quick guide in the GEST Service Call App.
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The button pulses orange twice when it has lost connection and cannot reach staff. Once notified, staff members can easily connect to the WiFi and re-add the button to the system.
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The GEST button will turn green. This means your call has been sent out and accepted by staff.
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Your call has been sent out. Once a staff member has accepted the call, the button will turn green.
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Touch the button until the white circle is full. A sound will confirm, and the button will start pulsing white.
CHARGING:
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The button can be charged wirelessly on Qi chargers. Chargers provided by YachtCloud are well tested and function perfectly with the GEST button.
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The GEST button sends out data every 15 minutes. Wait 15 minutes to receive the exact battery status.
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As soon as the Qi charger recognises the button, the button circle will begin to fill with yellow. This indicates the current battery status.
GEST sales:
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Go to menu – Buttons. The buttons already added to your system will appear here. Scroll down and press - Add New Buttons. Fill in the WiFi credentials to which your system is connected.
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Go to menu – Staff Member(s). Staff already added to the system will appear here. Scroll down and press - Add Staff Member. It is also possible to edit previously added staff: reset their password and change their authorities.
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Go to menu – Locations. All locations already added to the system will appear here. Scroll down and press - Add Locations. Press - Edit to change location names.
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A simple swipe of the finger can confirm alerts.
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Swipe to the left screen in the main interface. Here, there is the possibility to assign and remove buttons from each location.
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As soon as a Staff Member has changed their password to a customised password, their activity will be shown.
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The Head of Staff can send out general alerts and allow other Staff Members to send out the alerts. Please go to menu – Send Alert and choose the button you want to send an emergency alert to. The button will keep showing the alert message until cancelled.
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If every Staff Member ignores the call, the call will pop up to every staff member again.
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The GEST Service Call System is designed for maximum flexibility. You do not have to assign a specific location to the GEST button.
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You might have toggled the notification bar to the mute status. This toggle is the one on the top of your App screen. When you toggle on “mute” you will not receive any calls.
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Go to menu – Profile and tap on the profile picture.
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Go to menu – Buttons - Add Buttons. Further instructions can be found in the quick guide in the GEST Service Call App.